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  • What are your hours of operation?
    Our laundromat is open from 6:00 am to 11:00 pm every day.
  • What is the latest time I can enter the laundromat during its opening hours?
    The latest time you can enter the laundromat during its opening hours is 10:15 pm.
  • Do you have washing machines and dryers available?
    Yes, we have 13 washing machines and eight dryers here.
  • How much does it cost to wash and dry clothes at our laundromat?
    Washing costs start from 3,00 € per load, and drying costs 1,00 € per 10-minute cycle. Please see our prices on the website.
  • What is the maximum weight capacity of your washing machines and dryers?
    Our washing machines have capacities of 6, 8, 13, and 20 KG, and our dryers have capacities of 10 KG.
  • Do you provide detergents and fabric softeners for customers to use?
    Yes, we do have detergents and fabric softeners available for purchase at our laundromat.
  • Do you have a change machine? Do you only accept card payments?
    We accept coins and banknotes in euros.
  • Is there a time limit for using the washing machines and dryers?
    Yes, the time limit displays on the machines. We do ask that customers are considerate of others who may be waiting to use the washing machines and dryers.
  • Is there a waiting area available for customers at the laundromat?
    Yes, we have a large waiting area with three seat benches.
  • Is there parking available near the laundromat?
    Yes, you can park on the street.
  • Do you offer folding services?
    No, we do not offer folding services.
  • Do you have any restrictions on what can be washed or dried at the laundromat?
    Yes, we have restrictions on certain items, such as working clothes, oily clothes, flammable clothes, washing mops, etc.
  • Do you offer any discounts for frequent customers?
    No, we have no discount policy.
  • Can I bring my hangers for my clothes?
    Yes, you can bring your hangers for your clothes.
  • Are the machines cleaned regularly?
    Yes, we have a daily cleaning program for machines and store to ensure a clean and hygienic environment for our customers.
  • Do you have a lost and found service?
    Yes, we do have a lost and found service. If you have lost any items, please speak to a member of our staff.
  • What should I do if I have a problem with a machine?
    If you have a problem with a machine, please inform us immediately via our hotline.
  • Do you offer a pickup and delivery service?
    No, we do not currently offer a pickup and delivery service.
  • Can I pay with my phone, or do I have to use cash or a card?
    No, Our payment system is not compatible with mobile payment. We currently accept coins and banknotes in euros.
  • Do you have a customer feedback system in place?
    Yes, we do have a customer feedback system in place. If you have any feedback or suggestions, please email us, send us a Whatsapp message, or use our feedback form on our website.
  • Do you have any special promotions or deals available?
    No, we offer no special promotions or deals.
  • Is there a limit on loads that I can wash in a day?
    No, there is no limit on loads that you can wash daily.
  • Do you have a loyalty program or rewards system for customers?
    No, we don’t have a loyalty program or rewards system.
  • Can I use my laundry bag or basket to transport my clothes?
    You can use your laundry bag or basket to transport your clothes.
  • Do you offer any additional services, such as ironing or pressing?
    No, we do not offer additional services such as ironing or pressing.
  • Are the machines equipped with energy-saving technology?
    Yes, our machines are equipped with energy-saving technology to minimize energy consumption.
  • Are the machines suitable for people with disabilities?
    Yes, we have machines that are suitable for people with disabilities. If you require any special assistance, please inform a member of our staff.
  • Can I use my detergent, fabric softener, or other laundry products?
    You can use your detergent, fabric softener, or other laundry products. However, please note that we have eco-friendly options available for purchase at our laundromat.
  • Do you have a drying rack available for customers who prefer to air-dry their clothes?
    No, we don’t have a drying rack available.
  • Can I reserve a washing or drying machine in advance?
    No, we do not currently offer a reservation system for our washing or drying machines.
  • Is there a designated area for folding and sorting clothes?
    Yes, there is a designated area for folding and sorting clothes. We have three tables and five baskets for your convenience.
  • Are there additional fees for using the facilities, such as membership or card fees?
    No.
  • Is there anything not allowed in the laundromat?
    Pets, hazardous materials, drinking alcohol, and staying without using our services are prohibited in the laundromat. Please refer to the signs posted at the facility or ask our staff.
  • Are there any special considerations for washing or drying delicates or fabrics?
    Yes! Please refer to the instructions on the wall or ask our staff for more information.
  • Do you have a customer service representative to assist me if I have any questions or concerns while using the laundromat?
    Our customer service representative will assist you by your questions or concerns while using the laundromat.
  • What brands of washing machines and dryers do you use at the laundromat?
    Our laundromat uses a variety of top-quality, well-known brands for washing machines and dryers, including Electrolux and Speedqueen. We carefully select and regularly maintain our machines to ensure that our customers have access to reliable and efficient equipment.
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